FAQs

We accept PayPal and all major credit cards.

Yes, we use WorldPay to process all credit card payments to make sure that all payments are fully secure. PayPal payments are made directly through PayPal servers to ensure maximum safety.

We are an online store and do not have any physical stores. If you would like to know any further details about any of the product, you can write to us at [email protected]

Unfortunately, we cannot take orders by phone; all orders should be placed online.

Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click ” submit order ”.

If you need to modify or cancel your order, please contact us right away. We cannot cancel an order once it has shipped from the warehouse. However, last-minute changes to unshipped orders are sometimes possible. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please review our return policy for details. Please ensure you review all your details before you complete the checkout process.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If your ordered item becomes out of stock before we accept the order, we will let you know as soon as possible and you will not be charged.

If the merchandise that you received is damaged or wrong, you have 48 hours from the receipt of your package to notify us. Please contact us immediately at [email protected] to discuss your damaged merchandise.

We dispatch all received orders within 24 hours or payment confirmation. Within UK, all items are delivered to your door step within 2-3 working days. For delivery in Europe, it takes around 2 working weeks for an item to reach your door step.

For UK order, the shipping is absolutely free. For orders which are to be delivered in Europe, the shipping will be 4,90 British Pounds (approximately 5,50 Euros).

Log into your account and click on relevant order, if the status of the order is completed, this means your order has been dispatched from our warehouse.

Please contact us [email protected] with your order number so we can assist you in this regard. At times, the item is returned back to us by the courier company if there is no one at the door during the time of delivery.

Over 80% of the merchandise that we carry is made from the highest grades of faux (or synthetic) leather. Faux leather is a synthetic polyurethane material that reproduces the feel and durability of genuine leather. Many prefer faux leather because it is washable, requires very little maintenance, and is not derived from any animal products. And best of all, the faux leather on most of our bags is soft to the touch like real leather – so close that our customers report they can barely tell the difference.

We also have a few selected designs and canvas and genuine leather.